Return Policy

RETURN POLICY

 

LAST UPDATED MAY 01, 2020

 

Thank you for your purchase. We hope you're happy with it. However, if you are not completely satisfied with your purchase, you may receive a full refund or an exchange. Please see below for more information on our return policy.

 

REFUND and EXCHANGES

 

All refunds or exchanges must be requested within thirty (30) days of the purchase date. 

If you have not yet received your order, the size change must be requested within 48 hours of the order to ensure that we can change the size. 

 

REFUND and EXCHANGES PROCESS

 

Please email customer service at support@dearbball.com

 

Please allow at least seven (7) days to process your refund or exchange. We will notify you by email when your return has been processed.

Product issue: Send us a picture to support@dearbball.com. We will send you a new product free of charge.

Wrong size received: our supplier must have made a mistake. Send us a picture of the size received. We will send you a new product free of charge. 

The size doesn't fit me: Our products are true to size and standart fit. Out of 2,000 people tested, only 0.1% would have chosen a different size. In this case, we do not refund but we offer a big discount to order another size if you want a product that fits wider or tighter.

 

Cancellation of order before delivery of the product

Cancellation requests must be made 48 hours after purchase. That's the time limit we have to cancel orders.

Once the process has started, you will have to wait until you receive the package to request a refund.

We will always find solutions together.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

         

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

support@dearbball.com

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